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Digital Strategy, UX Strategy, Product management, Content Strategy
Imogen was very helpful and extremely knowledgable. She explained things very clearly and her feedback was always very useful.
Besides her super positive attitude and cheers, Imogen really helped me understand how to help myself scope my design challenge in a better way, which helped me bring it back on track when things became hard to handle. She also helped me a lot with understanding nesties and gave some awesome guidelines to my approach, thorough feedback on my assignments and a great 1:1! Absolutely awesome mentor!
Imogen was extremely knowledgable and approachable. She took the time to understand my perspective on the certain topics and provided well thought out responses that enhanced my understanding and alleviated any concerns I had.
Imogen was fantastic
Firstly, thank you for pairing me with Imogen. She’s shown me what a truly great mentor is. She’s found the perfect balance between encouragement and detailed feedback across the assignments and our 1-to-1s, always asking questions that challenge my thinking and sharing her expertise in ways that push me to explore more or look at things differently. She brings such positivity and fun to it all, making the process enjoyable as well as enlightening. We’re both facing challenges in our respective work, and our conversations often extended beyond OOUX, which has been invaluable. I’m genuinely grateful. The mentoring was the cherry on the cake for me.
As a Head of Product, I came into this program looking for ways to sharpen my strategic thinking and better structure complex product and service ecosystems. OOUX didn’t just meet my expectations — it has completely changed how I approach problem-solving. This program isn’t just for UX designers; it’s a game-changer for strategic leaders, product managers, and anyone navigating high-level decision-making.
Doing the OOUX cohort has been amazing. Not only has it helped an NHS Trust to truly embrace UCD techniques and focus on what's important to patients it has helped me personally to grow in confidence when tackling a complex design challenge. I would not hesitate to recommend it to anyone working in designing experiences for people, whether you work in digital or not, all would benefit.
New format! We are coming back to the original meaning of a Happy Hour: a gathering time with drinks (boozy or not), people, schmoozing, and conversation. During the hour we will host four 10-minute small-group convos, each with new faces. During each discussion we will provide you with a juicy discussion prompt that loosely ties to the ORCA Process.
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RegisterIn this interview style session, come and hear Upma Singh (EPAM Systems) and Imogen Levy (NHS England) speak about leading OOUX in their respective organizations, the trials and tribulations of embedding new ways of working and how it is helping to solve some epic problems in the health sector.
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In this episode of the podcast, Sophia and Imogen discuss how PDFs are bad for accessibility, why OOUX is not waterfall design, and exactly how many times you have to repeat yourself for your message to sink in.
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listenImogen Levy is head of Digital at Moorfield's Eye Hospital. When she started at this large NHS network of hospitals the digital "strategy" was basically to move all print material to PDFs. So, Imogen had significant educating and evangelizing to do. In this case study (and success-story-in-progress), imogen candidly shares how she is transforming content, structure, and minds with OOUX.
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By following the OOUX process, NHS Moorfields has been able to truly focus on what is important to users. Led by Imogen, It is now investing in a large digital transformation project. This case study explains how OOUX has been a key catalyst for getting buy-in into this.
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This rigorous course is for UX designers, developers, and digital product people who are tackling complexity, wrangling stakeholders, and trying to make systems-level change.
