Abby Covert is an information architect, writer and community organizer with two decades of experience helping people make sense of messes. In this episode of the podcast, Sophia and Abby talk about letting go of perfectionism in dealing with tech debt, the power of language and why words are hard, plus why diagramming is a high order skill.
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This rigorous course is for UX designers, developers, and digital product people who are tackling complexity, wrangling stakeholders, and trying to make systems-level change.